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Xtentics offers focused solutions in core infrastructure areas for building and managing the enterprise IT infrastructure comprising lifecycle services in datacenter management, desktop management, database administration, and application management. We provide round the clock services to deliver required information and reduce downtime by leveraging our ability to apply the appropriate standards and governance like ITIL/ITSM, ISO 27001.

Xtentics has designed its Managed Services for large as well as small and medium businesses. Our offering model is completely flexible that allows either dedicated or shared services with the option to outsource based on your business needs.

Services Offered

  • Infrastructure Monitoring 
  • Server Management
  • Database Management 
  • Network Management
  • Desktop Management 
  • Storage and Backup Management
  • Virtualization Management 
  • Security Management 

IT Service Delivery Model

Service Deliverables

  • ITIL Based Process Management 
  • Technology Management 
  • End-to-end 24x7 IT Infrastructure Monitoring & Management, Service Availability, Performance 
  • and Capacity Monitoring & Management 
  • Vendor and Third Party Supplier Management
  • Deploying efficient and effective program 
  • Management and sophisticated real-time management dashboards/portals 
  • Service Levels Based Management and Governance

Benefits

  • Reduced cost of operations 
  • Single Point of Contact
  • Improved Service availability to businesses 
  • Increased ROI 
  • Flexible and customized engagement models 
  • 24/7 Network Operations Center (GNOC) 
  • Solution built on industry standards like ITIL

IT Service Delivery Model

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Server Management

Xtentics server management service offers reliable, secure and ITIL- compliant support and management services for any type of Microsoft server infrastructure, Linux & Vmware infrastructure in corporate datacenters. By playing a pivotal role in reducing server operational expenses, increasing server availability, improving data protection & enhancing flexibility, we help businesses maintain a competitive edge.

  • Alert monitoring : Remote monitoring of servers on a 24x7 basis for fault, performance, and security alerts. Proactively escalate issues to appropriate groups. 
  • Resolution management:  Remote resolution of server problems on a 24x7 basis for fault, performance, and security issues 
  • Vulnerability management : Periodic and real-time scanning for vulnerabilities on servers. Identify potential security vulnerabilities and resolve them
  • User monitoring : Track and report all user activity on criticalservers. Identify suspicious activity and take corrective action 
  • Backup and Archiving :Proactively backup the critical data stored in your servers, and protect servers from any critical data loss or failure of storage. 
  • Antivirus management : Periodic and real-time scanning for viruses on servers, regular definitions updating, report antivirus status and take corrective action
  • Remote Sys Admin : Instantly solve any server issues by real-time access to XTENTICS certified
    server administrators. Remote access resolution of any type of server problem.

Network Management

Xtentics provides superior, innovative and value added services across technology and product domains to enterprises worldwide, based on its flexible project delivery model and packaged services. XTENTICS end-to-end network solutions and services help to build solid network and communication infrastructure for enterprises.

Xtentics networking offers consulting, solution design, implementation and integration, bringing to the table technology, product and multi-domain business expertise, along with stringent quality processes and strategic alliances with product vendors.

  • Local Area Network (LAN) Management: Support and maintenance of end-to-end LAN infrastructure comprising of devices such as Hubs, switches, firewalls, Load balancers and monitoring of the LAN infrastructure.
  • Wide Area Network Management: Provision of circuits, connectivity management, support maintenance of end-to-end WAN, infrastructure comprising of devices such as Routers, ISP equipments, WAN accelerators, VPN concentrators and monitoring of the WAN infrastructure.
  • Voice Networks: end-to-end support and maintenance of Voice /VoIP systems infrastructure comprises a host of devices and systems such as PBX, Call manager, Voice mail server, and call billing system, Unity systems, call managers and monitoring of Voice and VoIP network infrastructure 

Security Management:

Xtentics offers proven, managed security solutions to defend against the growing threat of cyber attacks and misuse of data within the enterprise. Our managed security solutions provide end-to-end proactive and reactive security from a desktop to LAN/WAN and Internet, using a combination of innovative security methodologies and industry best practices delivered by Xtentics experienced and certified security professionals

  • Intrusion Detection and Prevention: 24x7 monitoring of your mission critical information infrastructure for any internal or external threats. This includes event correlation and analysis to eliminate false positives and proactively warn you of any threat conditions
  • Perimeter security management: Remote installation, configuration and management of your perimeter security infrastructure on a 24x7 basis. Proactive identification and resolution of fault, performance, and security issues.
  • Vulnerability management: Periodic and real-time scanning for vulnerabilities on your information infrastructure. Identify potential security vulnerabilities and resolve them.
  • Compliance monitoring & reporting: Track, audit and report all access to corporate information against standard compliance regulations such as SOX, PCI etc. and generate standards-compliance reporting for auditors
  • Web security management: Pro actively scan and detect vulnerabilities as well as offensive content on customer-facing web applications